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U-Haul Frequently Asked Questions
If there are questions you may have that are not answered below please do not hesitate to give our office a call at 519-436-1400 or send us a email to info@maplecityministorage.ca.
There are two types of moves with U-Haul. A in-town move includes a flat fee for the rental period, plus a per km charge. The second one-way move rates are determined by truck size and destination duration. The one-way price includes so many kilometers and a set number of days depending on your destination. Give us a call to find out one-way pricing or find out online here.
You may pay for a rental with cash, debit or credit card. If renting the cargo van or pick up truck, a credit card is required on file. When paying with cash or debit a deposit will be required.
If you are returning a truck or trailer during our regular business hours, you can park the vehicle out front in a designated parking spot and bring the keys into our office and we will assist you with returning it.
If you are returning the truck after hours you can park the truck out front in a designated parking spot, and put the keys in the mail slot in the door. We will return the truck in the next business day.
In most cases many personal auto insurance policies will not cover U-Haul truck rentals due to the weight restriction on the rental vehicle. U-Haul offers insurance on their truck and trailer rentals. For more information click here.
On all our U-Haul pickup truck, 15', 20' and 26' trucks they will seat three passengers. Our U-Haul cargo van and 10' box truck they will seat two passengers.
Yes, you must return the fuel level to the same level it was when you rented it at as shown on your rental contract or there will be additional charges. All trucks use regular unleaded gas.
You do not need a special driver's license to rent U-Haul equipment. You must be at least 16 years of age to rent a trailer and at least 18 years of age to rent a truck. A government-issued driver's license is required to rent our trucks and trailers.
In the event you need Roadside Assistance you can call 1-800-528-0355. The U-Haul Roadside Assistance is available 24/7, 365 days a year.
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